FULLTIME JOB

Customer Success Manager

Metamaze is a fast growing Artificial Intelligence scale-up specialized in Intelligent Document Processing. Our mission is to extract any type of information from any kind of document.

We are seeking a talented Customer Success Manager to join our Customer Success team. You will be responsible for guiding customers and partners throughout their journey from onboarding to advanced usage.

About Metamaze

Metamaze is a product scale-up specialized in Intelligent Document Processing. Our mission is to extract any type of information from any kind of document.

What will you do?

We are seeking a talented Customer Success Manager to join our Customer Success team. You will be responsible for guiding customers and partners throughout their journey from onboarding to advanced usage.
 

Beyond the technical aspects of the job, you’ll also be part of an engaging workplace with pleasant colleagues and work for one of the fastest-growing start-ups in the Benelux. We have a collaborative and supportive culture. We love to learn and grow together, and we’re always looking for new ways to make our work more fun, more challenging, and scalable in the long term.

 
If you’re looking for a job where you can make a real impact on the future of Artificial Intelligence platforms, Metamaze might be a good fit.

 

Responsibilities

Onboarding and Adoption

  • Guide customers through the onboarding process of Metamaze

  • Develop and execute both standardized and tailored onboarding plans

  • Provide platform training and create educational resources

Relationship Building and Engagement

  • Establish strong relationships with customers and colleagues

  • Conduct regular check-ins and proactive communication

  • Act as the primary point of contact for customer inquiries

  • Identify opportunities for upselling, cross-selling, and expansion

  • Drive customer satisfaction and retention

  • Identify and mitigate risks that may impact customer retention

Customer Health Monitoring and Success Planning

  • Monitor customer health and usage patterns

  • Collaborate with customers to develop success plans

  • Conduct periodic business reviews

Customer Advocacy

  • Act as a customer advocate within the organization

  • Collaborate with marketing to identify and develop customer success stories, testimonials, and case studies

  • Leverage customer references and referrals to support new business development and expansion efforts

Who are you?

 

Your profile:

  • Strong customer-centric mindset with a passion for helping customers.
  • Excellent communication and relationship-building skills.
  • Ability to understand customer needs, pain points, and business objectives.
  • Strong problem-solving and analytical skills.
  • Proactive and self-driven with a high level of initiative.
  • Ability to manage multiple customer accounts simultaneously.
  • Collaborative and team-oriented mindset.
  • Good English proficiency, including writing.

Nice-to-haves:

  • Language knowledge outside of English
  • Experience or affinity with Machine Learning
  • Knowledge of SaaS products, industry best practices, and customer success methodologies.
  • Technical writing skills with the ability to explain complex information clearly and concisely.​

Hiring process

If you are passionate about solving challenging problems and want to be at the forefront of innovation, we would love to hear from you!

To apply, send an e-mail to product@metamaze.eu containing your resume, a short cover letter, and any relevant code samples you have

Selected resumes will be invited for an initial in-take call (5-10 min), a technical interview and finally a general interview.