Customer Success Manager
Metamaze is a fast growing Artificial Intelligence scale-up specialized in Intelligent Document Processing. Our mission is to extract any type of information from any kind of document.
We are seeking a talented Customer Success Manager to join our Customer Success team. You will be responsible for guiding customers and partners throughout their journey from onboarding to advanced usage.
Metamaze is a product scale-up specialized in Intelligent Document Processing. Our mission is to extract any type of information from any kind of document.
What will you do?
Beyond the technical aspects of the job, you’ll also be part of an engaging workplace with pleasant colleagues and work for one of the fastest-growing start-ups in the Benelux. We have a collaborative and supportive culture. We love to learn and grow together, and we’re always looking for new ways to make our work more fun, more challenging, and scalable in the long term.
Onboarding and Adoption
Guide customers through the onboarding process of Metamaze
Develop and execute both standardized and tailored onboarding plans
Provide platform training and create educational resources
Relationship Building and Engagement
Establish strong relationships with customers and colleagues
Conduct regular check-ins and proactive communication
Act as the primary point of contact for customer inquiries
Identify opportunities for upselling, cross-selling, and expansion
Drive customer satisfaction and retention
Identify and mitigate risks that may impact customer retention
Customer Health Monitoring and Success Planning
Monitor customer health and usage patterns
Collaborate with customers to develop success plans
Conduct periodic business reviews
Act as a customer advocate within the organization
Collaborate with marketing to identify and develop customer success stories, testimonials, and case studies
Leverage customer references and referrals to support new business development and expansion efforts
Who are you?
If you are passionate about solving challenging problems and want to be at the forefront of innovation, we would love to hear from you!
To apply, send an e-mail to email@example.com containing your resume, a short cover letter, and any relevant code samples you have
Selected resumes will be invited for an initial in-take call (5-10 min), a technical interview and finally a general interview.