Learn how insurer Europ Assistance is automating all incoming communications with Metamaze.
Insurers have to process tons of incoming communications that can enter their organizations through various channels and touchpoints. The classification and interpretation of these communications is crucial so it can be send over to the right departments for further processing. Europ Assistance realized that automating this process would improve the customer’s experience and free up time in the back office for more valuable tasks.
In this case, we’ll show you how Europ Assistance is using Metamaze to automate this process.
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Europ Assistance wanted to automate the incoming communication because it took too long process that information and provide the clients with answers. A lot of incoming communication from brokers and clients enter the organisation via email or even via letter.
Processing all these emails and letters requires a lot of time and effort. The data-entry team used to read every email and letter to decide the document type, interpret the context and forward it to the teams that need to process it further. Used to, because now the have Metamaze to automate this document processing.
To solve this problem, Europ Assistance partnered with Reimagine. Europ Assistance trusted Reimagine to analyse the struggles they were facing and how to solve them. Because Reimagine frequently does research and analyses the market to stay on top of what’s new and changing in the world artificial intelligence. Together, they discussed what technology they would need to solve those issues as efficiently as possible. Very quickly, it became clear that Metamaze would be the best solution and that’s why they were selected.
Download the pdf below to know more details about the solution.
Downloaded detailed customer case:
🛠 70% fully automated
📉 495 hours per month saved
🤩 greatly improved customer response time
In the video below, you can watch a full interview with Nicolas Hupliau (facility manager Europ Assistance) and Michel Kennis (ICT director Europ Assistance).
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