- case study -
Order automation at Algist Bruggeman
Discover how Robonext & Metamaze resulted in the automation of more than 80% of incoming orders and 80% reduction in errors.
Processing incoming orders. The nightmare of every backoffice team in manufacturing companies. Depending on the complexity of the company and products, processing these incoming orders usually takes up a lot of manual time and is error-prone. At Algist Bruggeman, their huge workload of incoming orders raised the urgency to start automating this process.
In this case, you’ll get a deep dive into how Algist Bruggeman started automating incoming orders together with Metamaze and our partner Robonext.
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About Algist Bruggeman
Algist Bruggeman has been the leading manufacturer of baker’s yeast since 1949. Based on their many years of experience, they have built up strong production knowledge and process control, which results in high-quality products. In addition, Algist Bruggeman is a pioneer in developing new yeast products and applications to meet the rapidly changing needs of bakers and industrial bakeries.
- Manufacturer of baker's yeast
- Annual turnover > €71 million
- 170 employees
- Part of Lesaffre group
- Belgium (Port of Ghent)
The challenge
In the order processing department, Algist Bruggeman was confronted with a high workload of urgent copy-paste work. On a daily basis, new orders are submitted by customers in PDF format through email. These orders need to be entered into the ERP system of Algist Bruggeman in a timely manner, such that urgent deliveries can be executed on time.
A specific challenge that Algist Bruggeman encountered was that copying these orders into the ERP manually was a slow and error prone process.
The solution
Algist Bruggeman started exploring potential solutions together with our partner Robonext. A solution was implemented that consists of the following components:
💡 Intelligent Document Processing (Metamaze) that allows extracting all relevant order information from a wide variety of documents automatically
⚙️ Robotic Proces Automation (Microsoft Power Automate) that ensures that all extracted information is entered into the ERP system
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The results
Automating the order entry has led to efficiency improvements, an improved customer service and a lower error rate.
“Thanks to the automation, we process hundreds of orders per day through an automated flow. We currently achieve an overall automation rate of more than 80% of the documents. This leads to a significant time saving, but most importantly is the 80% reduction of errors that we achieved. This translates into more efficient operations but a significant improvement of our customer service as well.”
Partnership Metamaze & Robonext
At Metamaze we love working together with partners. We specialize in building an excellent Intelligent Document Processing platform and our partners have the expertise to implement it into the bigger context at companies.
For this project, we partnered up with Robonext, specialized in Intelligent Automation. They integrate RPA (Robotic Process Automation) with Artificial Intelligence to automate complex and time-consuming processes at companies.
"The project we did at Algist Bruggeman is a great example of how IDP and RPA can be leveraged together in a larger automation flow. In Robonext we have a trusted partner with a proven track-record in automation, which results in high quality RPA and Metamaze implementations."
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Metamaze is a no-code Intelligent Document Processing platform that uses AI to automate every document and email workflow.
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Metamaze is a no-code Intelligent Document Processing platform that uses AI to automate every document and email workflow.